How can we help you?
You can call Cover Virginia to do the following:
- Apply for coverage
- Complete your renewal
- Request a new ID card
- Report changes
- Check the status of your application or coverage
- Get general information
For help by phone, call the Cover Virginia Call Center at 833-5CALLVA
(833-522-5582) (TDD: 1-888-221-1590). The call is free. Or, call your local Department of Social Services.
You will need the member’s case number and date of birth plus the last 4 digits of the member's Social Security number.We are open Monday – Friday, 8 a.m. to 7 p.m. and Saturdays from 9 a.m. to noon. We are closed Sundays and state holidays
For in-person help please visit your county of residence's Department of Social Services or a local application assistance site.
They can help you:
For online help, you can chat with an agent Monday – Friday, 8 a.m. to
7 p.m. Click "Ask us anything" on the right-hand side of the page. Or ask a question using “Live Chat.”
If you are a Provider, please visit the DMAS website Provider Services. Or, call 800-552-8627 for our provider helpline. It is open Monday – Friday, 8 a.m. to 5 p.m.
For More Information
Are you a community partner interested in learning more?
Subscribe to receive periodic updates and attend our bi-monthly stakeholders meeting
Do you have more questions?
These pages may have the answers you need:
Adult Coverage frequently asked questions
- FAMIS Prenatal frequently asked questions
- Frequently asked questions for non-citizens
- COVID-19 Updates